Are there helplines for information and services?

Published: 22 May, 2020 | Last updated: 26 May, 2020 4:22 pm

From Billy Penn
By Michaela Winberg

There are dedicated COVID-19 hotlines for domestic violence survivors, people going hungry, those facing eviction, small business owners and immigrants — so many that it’s been hard to keep track.

To make things easier, we’ve rounded them up below.

Philly coronavirus helpline directory


The city’s 24/7 coronavirus hotline, where you can speak with a medical professional: 1-800-722-7112.

If you want regular text updates, message COVIDPHL to 888-777.

Business closures

If you think you see a business currently operating when it hasn’t been designed essential, you can report it to Philly311 or call 215-686-8686.


Need federal, state or local benefits? Find out the benefits for which you might be eligible by calling BenePhilly at 844-848-4376.

If you need financial counseling, call the city’s Financial Empowerment department at 855-346-7445.

Nonprofit relief

Learn more about the city’s nonprofit relief fund, PHL COVID-19 Fund, by emailing

Small business relief

To learn more about the city’s COVID-19 Small Business Relief Fund, call 215-683-2100.


If you need a refund on your March SEPTA transpass, call the public transit agency at 855-567-6782.

Domestic violence

To speak with a domestic violence advocate, call the domestic violence hotline 866-723-3014.

If you want to file a protection from abuse order remotely, you can email or call the domestic violence unit between 8:30 at 11 a.m. at 215-686-6311, ext. 19217.

Need legal advice related to domestic violence? Call the Women Against Abuse Legal Center at 215-686-7082. You’ll be directed to leave a message and safe number for an advocate to call you back.

For immigrant survivors of domestic violence, call the Nationality Service Center at 215-893-8400, ext. 1532.

If you need services regarding human trafficking, you can call the Nationality Service Center at 215-893-8400, ext. 1575 or the Salvation Army at 267-838-5866.


All evictions during the coronavirus pandemic are illegal — so if you’re getting evicted, you can call 911.

You can also reach the city’s tenant hotline at 267-443-2500.


For services regarding immigration, call HIAS PA at 215-832-0900.

Immigrant survivors of domestic violence can call the Nationality Service Center for help at 215-893-8400, ext. 1532.

African and Caribbean immigrants or refugees can email

Southeast Asian communities can call SEAMAAC 215-467-0690.


If you have any questions for the School District of Philadelphia — whether about educational services or free meals — you can call them up at any of their 10 hotlines, each offered in a different language:

English: 215-400-5300

Albanian: 215-400-8480

Arabic: 215-400-8481

Chinese: 215-400-8482

Khmer: 215-400-8484

French: 215-400-8483

Russian: 215-400-8474

Spanish: 215-400-8485

Vietnamese: 215-400-8489

Read the full article: All the Philly coronavirus helplines, in one convenient directory

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