From The Philadelphia Inquirer
By Nick Vadala
In mid-March, the company announced it would not impose penalties for late payments, as a response to the ongoing coronavirus pandemic. So why are the fees showing up on people’s bills?
You can have the fees waived, a Comcast spokesperson confirmed, but you have to ask. “Any late fees assessed during this period will be waived if a customer contacts us,” the spokesperson said. Meaning that if you already have been charged a late fee, you likely can still get the charged removed from your account.
And, the spokesperson added, you don’t have to provide evidence of financial hardship to get the charges removed. The company’s late fee policy, the spokesperson said, applies to all services, not just internet.
Typically, the company’s spokesperson said, late fees are assessed 30 to 45 days past a bill’s invoice date, and amount to about $10. That fee can be waived by contacting a Comcast customer service representative via the company’s website or My Account app, or by phone at 1-800-XFINITY.
Read the full article: Comcast is still charging late fees, but you don’t have to pay them